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Home » Downloadable Music » Freegal Frequently Asked Questions » Freegal Frequently Asked Questions

Freegal FAQs  

  • What is the new site, Freegal Music 4.0?

    1. A brand-new interface, search engine, and browse abilities. These changes are the by-product of your suggestions and years of research into best practices in the industry. We feel that this change alone will mark a new level in enjoyment from Freegal users.

    2. A more than doubling of the content. By the end of August 2013, Freegal Music will consist over 7 million songs from over 28,000 labels that originate in over 80 countries. This includes the complete catalog of Sony Music Entertainment, in your home country, on the day of release. Right now our song count exceeds 5 million songs that are live, and we are ingesting between 50,000 and 100,000 new songs a day.

    3. Freegal Music will be a public site, that is, and end user will be able to see the great Freegal Music content without logging in, assuming your library has not restricted access with authentication. This will enable the library to promote specific Freegal songs, and send links to the songs via social media.

    4. 12,000 music videos live on the site with the Freegal 4.0 launch. Library users will be able to download a DRM-free MP4 file that is theirs to keep forever. A download of a video counts as 2 of your weekly allotment. We are very excited about the music videos, some of which are musical treasures. Initially, the videos will only be available for download via the web. The videos will be available for download to the apps by September 15th.

    5. The following additional features are also live with Freegal 4.0:

    a. The ability to create a wishlist of songs that they want to download in subsequent weeks.
    b. The ability to backup songs downloaded into the app on their iTunes.
    c. The ability to delete songs from their app to save memory on their phones.

  • Tell me about the music videos.

    One of the great new additions to Freegal Music is the rich and growing collection of music videos. These videos often have supplemental content that is not in the underlying song, and some of these videos are historical treasures.

    New content will be added weekly. We wish to tell you a few things about the videos:

    1. As of August 2013, there are approximately 10,000 videos for you to choose from.

    2. As a video is premium content, a video download will count as 2 of your weekly music selections. If you do not have 2 downloads left, you will not be able to download a video.

    3. The videos are in MP4 format, and are yours to keep.

    4. The videos are large files and we recommend that you be connected to a wifi or cable while downloading.


  • What is Freegal?

    Freegal is a downloadable music service, like iTunes, available from your library. All you need is your library card number. With access to the Sony Music Entertainment catalog, it offers hundreds of thousands of songs, more than 100 genres of music, and more than 50 record labels. No special software is needed to use the service, and there are no digital rights management restrictions.

    I am unable to login when I enter my card number.  What should I do?

    First, be sure you have entered the entire 14-digit library card number.  If you have done this and are still unable to log in, please check your account to be sure your card is up-to-date, has less than $5.00 in fines, and you don't have outstanding materials .

    How much music is on this site?

    New music is added daily, but it's safe to say that there are thousands of artists, tens of thousands of albums, and hundreds of thousands of songs. The Freegal site has more than 100 genres of music and is rich in many of them. The content is based upon a license with Sony Music Entertainment, owner of 54 music labels. You can read more about Sony and its artists on the Sony Music website.

    How many songs can I download?

    Up to 5 songs per week may be downloaded.

    How will I know how many downloads I've used?

    At the top of the Freegal site is your download counter. If it says 1/5, for instance, you have 5 downloads for the week and you have used up 1.

    How do I download a song?

    When you've selected a song, click on the "Download Now" link next to your chosen song. At the prompt, select "Save" and choose where you want to save the song.

    If you're not presented with a prompt, try right-clicking the link and choosing the option to save the link (e.g. Save Target As, Save Link As, Download Linked File, etc.). This will let you choose where to save your song. If you do not or cannot choose the location, your song could be saved anywhere, depending on how you have your web browser and computer files set up. If you're not sure, find out before you download to save time and frustration.

    Music is downloaded in an MP3 format and, once downloaded, can be played, transferred or burned to a CD.

    Songs downloaded on Danbury Library computers must be either saved to the public share drive and then emailed to a personal email address OR saved to a thumb drive.  Danbury Library computers do not have the capability to write to a CD.


    (Important Note: Any time you click on the "Download Now" link, even if you decide to cancel it, the download will count towards your weekly allotment.)

    Why won't my phone or iPad store Freegal music downloads?

    The songs that you try to download from a mobile device will need to be downloaded again on a computer to be added to a playlist. Since all of Apple's iOS based devices (iPods, iPhones, and iPads) are not normal storage devices, the Freegal songs cannot be stored on mobile devices. To save data requires a different type of access to the Freegal system. When you access the site from a mobile device and hit the Download Now button, the song will be streamed and it will probably play once. However, the rules Apple has in place will not allow it to be stored on an iPad or phone. MP3 files need to be loaded into iTunes on a computer and synced with the mobile device.  Please note:  Library computers now have iTunes installed.

    Will the songs downloaded work on the iPod or iPad?

    Yes. The easiest thing to do is to download the files to your desktop or your music folder. Import the song into iTunes by either dragging the song into the window or importing it from the menu. Presto, the song is now added into your library. Next time you sync up, you will see that song in your music library.

    Can I download a whole album?

    Songs are available on an individual basis only. You can choose, over time, to download all the songs on an album. Listening to song samples can help you decide whether you want all the songs on an album.

    What is the song sample?

    The song sample is to the left of the song title. The sample allows you to preview a song, so you can decide whether you want to download a new song. To listen to the sample, click on the arrow to the left of the track.

    What are the different ways to search for a song or artist?

    The Freegal site is set up to browse or to search. You can use the bar across the top to browse by genre or by suggestions. You can use the grid at the bottom right to browse by artist in alphabetical order. You can search by artist, song, album or keyword. Expanded search options are under "Advanced Search."


    Some tips:

    Start by browsing

    Choose "See All" under Genre to see how the music is organized.

    Artists are listed alphabetically by first name, and groups with names that begin with "the" (The Flatliners, for example) are found under "T".

    Don't give up immediately if you don't find what you're looking for. Artists/performers may not be listed where you expect them to be.

    Use the advanced search if you get few or no results.



      If you have any comments or questions regarding this new service, please contact us at comments@danburylibrary.org.



      Thank you to the Friends of the Danbury Library for funding this exciting new service.